Centenary Natural Therapies Clinic (CNTC) is a longstanding provider of naturopathy, remedial massage and acupuncture services based in Brisbane’s Western suburbs.
When looking for a business to handle their Search Engine Optimisation business they were referred to us by one of their clients … who is in-fact one of ours too.
When we started to analyse their website, visitor traffic and SERP’s it became startlingly apparent that whilst they were achieving great visitor numbers, they in-fact had a massive bounce rate of over 80% (the bounce rate being those visitors who leave a website from the same page they entered, without exploring any further).
From CNTC’s perspective, most of the visitors that their search results were attracting were being turned-off by the landing page content. A combination of factors – inappropriate colour use, misleading headlines, unsuitable visual tone, key word discrepancies and content placement – were clearly sounding alarm bells. Much of CNTC’s content was actually suitable, but the compounding result of content misplacement, overly-strong sales messages in the wrong parts of the page layout and general ‘addition attrition’ meant that it was quite misleading and misinformative. Interestingly no one was really at fault for this problem scenario but, over the course of its lifetime, as greater reliance was being heaped on the website as a productive sales tool, the net result became conversely more detrimental to its purpose as more and more content was added. Our client was just so close to the problem that they couldn’t see the page for the pixels!
So before channelling resource into their search engine rankings for keyphrases like ‘remedial massage Brisbane‘ or ‘acupuncture Brisbane‘, we were clear that this problem needed to be addressed first and recommended giving their website a makeover to make it more appealing to their respective target audiences.
As you’ll see if you follow either of the above links, whilst still containing much of the original content the website design is now perfectly apt. Following some careful re-organising, toning down and repackaging of information, the site is also far more communicative, with a hierarchy of prioritised information and with clearly navigable paths to the most in demand information. Most importantly the website meets their client expectation of what a service provider of natural therapies should look like, so on finding the site visitors are now exploring an average of four pages per visit.
We are now focussed on CNTC’s SEO keywords and with a number of them now listing on Google page one, we are very proud to report that in January this year, CNTC’s bounce rate was less than 24% … which is a significant improvement.